Shelyn Return & Refund Policy

At shelyn, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we're here to help.

Returns

• You have 7 days from the date of delivery to request a return.

• To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • You must provide the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalized or custom-made products

• Health and hygiene items (e.g., opened skincare, food-related products)

• Clearance or sale items (unless defective)

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.

Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item, contact us within 48 hours of receiving your order.

Return Shipping

• Customers are responsible for the return shipping costs unless the product is damaged or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance.

How to Request a Return

1. Email us at support@shelyn.shop with your order number and reason for return.

2. Our team will review your request and provide instructions within 1–2 business days.